These Conditions of Sale apply to any purchase of BRILLI GOLDINI products or services made through our Selling Entity (as defined below), via this website, any associated mobile or digital applications referring to these Conditions of Sale (together, the "Platforms"), or by telephone via our Client Relations Center.

The Selling Entity, responsible for fulfilling your order, will depend on the delivery address of your shipment (referred to as the "Selling Entity", "BRILLI GOLDINI", "we", "us", and "our").

The Selling Entity is an affiliate of BRILLI GOLDINI, which owns and operates the Platforms under the Terms of Use and is responsible for handling information collection as outlined in our Privacy Policy and Cookie Policy. By placing an order, you agree to be bound by the Terms of Use, Privacy Policy, Cookie Policy, and the Returns & Exchanges Policy, all of which are incorporated into these Conditions of Sale. For details on returns, please refer to our Returns & Exchanges Policy.

Please review these Conditions of Sale carefully. They apply to any order placed through our Platforms or Client Relations Center (collectively, the "Sales Channels"). Before placing an order for products or services, you will be required to agree to these Conditions of Sale. If you do not agree, you will be unable to complete a purchase through the Sales Channels.

Sales concluded through physical retail locations (such as our boutiques) or through third-party retailers (such as authorized resellers) are not governed by these Conditions of Sale.

Only individuals (not legal entities) who (a) have reached the age of legal majority required to enter into contracts (eighteen in most countries); (b) have the legal capacity to enter into contracts; and (c) provide a shipping address in a country we deliver to as specified by the Sales Channels, may purchase products through the Sales Channels. If you are underage or otherwise legally unable to enter into a contract, your parent or legal guardian must place the order on your behalf and agree to these Conditions of Sale.

By placing an order through the Sales Channels, you represent and warrant that you are a bona fide end-user customer purchasing for personal use (your own or another’s) and that you will not distribute, resell, or use our products for commercial purposes.

All orders placed through the Sales Channels are subject to availability and our acceptance. Products displayed on the Platforms that cannot be added to the shopping bag are not available for purchase online. For further information on such products, please contact the Client Relations Center. For details on the order process, please refer to the Order Process section below.

Certain quantity limits may apply to specific products. We reserve the right to refuse orders exceeding authorized quantities at any time and without prior notice.

To place an order, you may either register and create an online account or proceed with a Guest Checkout option without account creation. If you choose to place an order as a guest, we may still create an internal account to record your purchase(s).

Personalization services (such as engraving or embossing) may be available for a selection of products. If you wish to personalize your product, please provide the required details during checkout via the Sales Channels.

We reserve the right to decline or refuse any order for personalized products or message cards containing objectionable, unlawful, or inappropriate language, or content that violates our policies. You are solely responsible for ensuring that any wording or details you provide for personalization are correct.

Additionally, orders for personalized products cannot be canceled. Any product that has been customized or made to your bespoke specifications is non-returnable and non-refundable, as outlined in these Conditions of Sale. This does not affect your consumer rights (please refer to the Manufacturer’s Guarantee and Legal Consumer Rights section for further details).

You may download or print one copy of the material made available via the Platforms, or install the application on your mobile device, strictly for non-commercial, educational, private, or personal use, provided that all proprietary notices, including copyright©, trademark™, and other intellectual property acknowledgments, remain intact and unchanged. Unless explicitly stated otherwise, all content displayed on the Platforms—including designs, images, photographs, product representations, videos, texts, icons, music, and other materials ("BRILLI GOLDINI Material")—is legally protected under copyright, trademark, and design laws, as well as international treaties and national regulations worldwide.

You are not authorized to sell, reproduce, distribute, modify, publicly display, or create derivative works based on any BRILLI GOLDINI Material for commercial or public purposes. Furthermore, BRILLI GOLDINI Material may not be shared, displayed, or communicated on any other digital platform or networked environment for any purpose. If any of these Terms of Use are violated, your permission to use BRILLI GOLDINI Material will be automatically revoked, and all copies must be immediately deleted. Unauthorized use of BRILLI GOLDINI Material may constitute legal violations, including copyright infringement, trademark violations, privacy breaches, and regulatory infractions.

The order process on the Platforms consists of the following steps:

• Add to Shopping Bag: After selecting a product, you may place it in your shopping bag. You can continue shopping and add more items, subject to availability and quantity limits. Placing an item in your shopping bag does not guarantee its availability, which is only confirmed upon receipt of a written Confirmation of Order & Shipment.
• Guest/My Account Checkout: When ready, proceed to checkout as a guest or through your registered account. During this step, you may also remove items from your shopping bag before completing your purchase.
• Delivery, Review, and Payment: During checkout, you enter and review your order details and personal information, including email, shipping address, billing address, and payment details. Carefully review all information on the order summary page before placing your order.
• Placing the Order: Once everything is confirmed, you must check the relevant box and place your order.

For orders placed through the Client Relations Center, a representative will guide you through the steps and verbally confirm the details of your order.

We reserve the right, at our sole discretion, to refuse, cancel, or terminate orders at any time on reasonable grounds. For example, we may refuse or cancel an order if there is an unresolved payment dispute from a previous order or if we suspect, in our sole discretion, that you have engaged in fraudulent activities or violated these Conditions of Sale.

All prices displayed on the Platforms or quoted by the Client Relations Center include sales taxes/VAT, unless otherwise stated, but exclude shipping costs and other applicable taxes.

The applicable currency will be determined based on your shipping destination after you provide your delivery address and will be shown in your shopping bag before finalizing your order. It is your responsibility to review and confirm updated prices and currency before proceeding.

Sales, use, or other taxes may vary depending on the delivery location of the purchased products.

Shipping costs, if applicable, are outlined in the Shipping Policy or within the Sales Channels. These costs are not displayed on product pages but will be added to the total order price once you select your delivery options. A full breakdown of costs will be presented before order confirmation and will be reflected in your email correspondence once your order is placed.

A VAT refund mechanism may be available for deliveries within specific European Union countries, provided that the products are exported outside the EU within thirty (30) days of purchase. This mechanism does not apply to customers in the European Economic Area (EEA). For further details, please refer to our FAQs section or contact our Client Relations Center.

We reserve the right to modify prices and delivery costs at any time without prior notice.

We make every reasonable effort to ensure that product prices and delivery costs are accurate at the time they are entered into our system or communicated via the Client Relations Center. However, occasional errors may occur. If a pricing or shipping cost error is identified after you place an order, we will contact you as soon as possible. If we are unable to reach you using the contact details provided, we will cancel the order and notify you in writing. If an order is mistakenly accepted and processed with incorrect pricing or shipping costs, we reserve the right to cancel the order and issue a refund.

Changes in applicable laws between the time your order is placed and the date of your written Confirmation of Order & Shipment may affect the taxes applied to your purchase. If this results in an increase in taxes, we will notify you and request order reconfirmation before proceeding.

We accept the payment methods identified during the order process via the Sales Channels. Depending on the payment method, we may require additional information, including specific forms of identification.

When ordering through the Platforms, you will need to enter your payment details in the appropriate form. For telephone orders, you will be required to provide your full payment details to the Client Relations Center. All payment card holders are subject to validation checks and authorization by their card issuer. If your card issuer refuses authorization, you must contact them directly to resolve the issue.

Other payment methods may also be subject to validation checks by their respective payment providers. You expressly authorize us to perform security checks, where necessary, and to transmit or obtain information from third parties, including but not limited to payment card details, to authenticate your identity, validate your payment method, and authorize individual transactions.

The full purchase amount will typically be blocked on your payment card until your order is shipped, at which point you will receive a Confirmation of Order & Shipment, and your payment card will be charged.

If you use a credit/debit card or another instant payment solution, the full amount of your purchase may be charged immediately upon placing the order. This pre-payment does not affect your legal rights, including any refund rights. Once your order is shipped, you will receive a confirmation email. If we are unable to meet shipping or delivery obligations, we will notify you via email and issue a refund without delay.

We may accept bank wire transfers at our sole discretion. While we do not charge fees for wire transfer payments, your financial institution may apply additional charges. All bank wire transfer orders placed by telephone must go through an order approval process. Orders paid via bank wire transfer will only be processed once the payment has been received and confirmed via email. If the wire transfer is not credited to our account within seven (7) days, the order will be canceled.

Once you have placed your order through the Sales Channels, you will receive a written Acknowledgement of Order (via email or other means) confirming the order details along with an order reference number. Please ensure that you save this reference number for any future inquiries regarding your order. This Acknowledgement of Order does not constitute acceptance of your order.

To confirm the order, we will conduct our standard credit, anti-fraud, security, and legal checks. If the order meets our criteria, we will proceed with processing it.

Upon receiving the Acknowledgement of Order, it is your responsibility to review it and confirm that all details accurately reflect your intended purchase. If you have questions, concerns, or discrepancies, you should contact the Client Relations Center promptly.

A copy of these Conditions of Sale will be provided to you at the time of order acknowledgment.

We only accept orders for delivery to the countries specified during the Order Process. Please note that we do not ship to certain addresses, including military locations, restricted areas, pick-up points, or PO boxes. For further details, please refer to our FAQs section or contact the Client Relations Center.

Boutique pick-up may be available at select locations free of charge. For more information, please check the FAQ section, the Platforms, or contact the Client Relations Center. You will be notified via email or phone once your product is ready for pick-up at the boutique.

If your order contains multiple products, we will ship the order only when all items are available (no partial shipments, except for fragrances and unless otherwise communicated to you).

Upon shipment of your order, we will send you a Confirmation of Order & Shipment in writing (via email or other means). This confirmation serves as our acceptance of your order and indicates the existence of a binding sales contract.

We will make reasonable efforts to ensure that your order is delivered within the estimated delivery timeframe specified in the Confirmation of Order & Shipment, and in any case within thirty (30) days from that date, unless otherwise communicated (for example, in the case of personalized or made-to-order products).

When ordering through the Sales Channels, you may have the option to select a specific delivery date, subject to confirmation by us.

If delivery is delayed due to circumstances beyond our control, we will inform you as soon as possible and take reasonable steps to minimize the impact of the delay. If we do not deliver your order within thirty (30) days from the date of the Confirmation of Order & Shipment, or any other indicated timeframe, you may contact the Client Relations Center to cancel your order and receive a refund for any undelivered products.

Your sole remedy for a delivery failure on our part is the right to cancel the order and receive a refund for any pre-paid, undelivered products.

When estimating delivery time, please account for credit approval, address verification, security checks, and order processing. Delivery is always subject to receipt of full payment.

A handwritten or electronic signature will be required upon delivery by you or an authorized recipient at the delivery address. Once signed for, risk and responsibility for the purchased goods pass to you. If you specify a recipient other than yourself (e.g., for a gift), you acknowledge that a signature by this recipient (or another person at the delivery address) serves as proof of delivery and completion of the sales contract.

We reserve the right to deliver products only to the intended recipient as stated on the shipping label and may require ID verification at delivery for certain categories of products. For more information, please refer to our FAQs section or contact the Client Relations Center.

When purchasing products through the Sales Channels, an invoice will be provided to you in writing, either as a PDF attachment via email or through other means.

Please click here for details of our Returns and Exchanges Policy, which form part of these Conditions of Sale

We are committed to ensuring that each product meets our strict quality standards and passes all technical and aesthetic inspections.

Selected products are covered by the applicable BRILLI GOLDINI Guarantee. If you require repair services for a product covered by this guarantee, please refer to the applicable guarantee terms and contact our Client Relations Center for further assistance.

As a consumer, you may have legal rights under the applicable consumer protection laws governing the sale of goods. These legal rights are not affected by these Conditions of Sale or the BRILLI GOLDINI Guarantee.

The following complimentary services are available free of charge through our Sales Channels:

(a) Gift Wrap and Packaging

All orders are shipped with a BRILLI GOLDINI box, elegantly gift-wrapped in our signature packaging, along with a shopping bag (where applicable).

(b) Engraving / Embossing

Engraving and embossing services are available for select products and can be requested through the Client Relations Center.

If you wish to personalize your BRILLI GOLDINI product, please provide the required details to the Client Relations Center.

Orders for personalized products cannot be canceled or returned for an exchange or refund. Please refer to our Returns and Exchanges Policy for more information.

(c) Strap Exchange / Adjustment

A BRILLI GOLDINI watch strap is delivered in a standard size. Upon request, a smaller or larger strap can be provided by contacting the Client Relations Center. Certain watch models also allow for bracelet adjustments. If you request a bracelet adjustment, any removed links will be included in your delivery package.

We strive to ensure that all information, including product descriptions, dimensions, and colors, provided on the Platforms, in advertisements, catalogs, or through the Client Relations Center, is accurate and complete. However, we make no express or implied guarantees regarding the accuracy, reliability, or completeness of this information.

Product descriptions, including details such as the weight of precious materials, number of stones, carat weight, and product dimensions, are provided for reference only and may vary slightly. For jewelry items, product information is based on metric size 52 for rings and metric size 17 for bracelets.

To the fullest extent permitted by applicable law, we disclaim and exclude all other terms, conditions, and warranties related to the products and Sales Channels, whether express or implied by statute, prior business dealings, or trade practices.

Nothing in these Conditions of Sale shall limit or exclude our liability for any matter that cannot be legally limited or excluded. Subject to this, our total liability to you under these Conditions of Sale—whether arising from contract, tort (including negligence), or otherwise—shall in no case exceed 100% of the price of the product(s) in your order, even if we have been advised of the possibility of such damages.

Please note that in some jurisdictions, consumer protection laws may restrict certain exclusions or limitations of warranties or liabilities, meaning that some of the above provisions may not apply to you.

If any provision or part of a provision within these Conditions of Sale is found to be illegal, invalid, or unenforceable, that specific provision shall be deemed separate from the Conditions of Sale, and the validity and enforceability of the remaining provisions shall not be affected, unless otherwise required by applicable law.

These Conditions of Sale, along with all incorporated terms, constitute the entire agreement between you and us regarding the purchase of products or services. This agreement supersedes and replaces all prior agreements, drafts, discussions, or arrangements, whether oral or written.

We are not liable for any failure or delay in performing our obligations under these Conditions of Sale due to circumstances beyond our reasonable control.

A waiver by us of any breach of these Conditions of Sale shall not be considered a waiver of any other or future breach.

This agreement is solely between you and us. No other party shall have any rights to enforce any of its terms. However, if you purchase a product as a gift, the recipient will be entitled to the benefits of the applicable BRILLI GOLDINI Guarantee.

These Conditions of Sale shall be governed by and interpreted in accordance with the laws of the Czech Republic, without reference to conflict of law provisions. Any dispute, controversy, or claim arising from or related to these Conditions of Sale, including their validity, breach, or termination, shall be resolved in accordance with Czech law.

If the applicable laws differ from the mandatory consumer protection laws of your country of residence, we will ensure that you receive a comparable level of protection.

You may initiate legal proceedings in either the Czech Republic or the country where you are domiciled. Similarly, we reserve the right to bring proceedings against you in the courts of your domicile.

Before taking legal action, both parties shall make reasonable efforts for a period of thirty (30) days to amicably resolve any disputes arising from or related to these Conditions of Sale, the product, or any alleged breach.

If you are a consumer resident in the European Union, you have the right to submit a complaint to an Alternative Dispute Resolution (ADR) entity. A list of ADR entities in your country is available through the European Commission’s Online Dispute Resolution platform at: http://ec.europa.eu/consumers/odr/.

f you have any questions or comments regarding these Terms of Use or any other matter, please reach out to us at the contact information!

Additionally, you can contact us via the chat on the right for immediate assistance.